Telephone Operator

TELEPHONE OPERATOR

We’re looking for people who love to deal with customers, aren’t afraid of a challenge and take pride in giving the best quality service to help our company thrive. We want to strengthen our already great admin team as we continue to grow and diversify our business.

Ecocabs Hexham telephone operators at our Hexham headquarters are key to our company’s success. They are the first point of contact that most customers will have with us, and first impressions count a lot.

Your role:

• To take in bookings from customers either for immediate taxi trips or for future trips and obtaining full details of the booking and entering onto our software system
• Issue all booked trips to the individual drivers and coordinate their working day to ensure that all bookings are completed in a timely and efficient manner
• provide pricing details for enquiries and dealing with occasional customer issues

What we can offer:

• competitive rates of pay including enhanced rates for unsocial hours
• friendly environment
• fully paid training
• flexible hours for the right candidate

What are we looking for in a telephone operative?

• you must be organised
• have competent computer skills
• know the local area
• be willing to learn
• able to multi-task
• good at working as part of a team as well as using your own initiative
• polite and professional when conducting a telephone call
• able to remain professional at stressful peak times

Hours

Monday 0700 – 1500

Thursday 0700 -1500

Friday 0700 – 1500 fortnightly 

Saturday 0700 – 1500 fortnightly

To apply please e-mail hexham@ecocabs.com