Having received some more fantastic reviews from our customers, Ecocabs are very proud to achieve a Trip Advisor Certificate of Excellence.
Now in its sixth year, the award celebrates excellence in hospitality and services and is given only to approximately ten percent of establishments listed on TripAdvisor that consistently achieve great traveller reviews on the site and continually deliver a superior customer experience.
Our reviews from people using our taxi and minibus services are for everything from weddings to business trips and bike transport to local trips. We are always pleased to receive feedback from our customers and are proud of our current ratings which are 92% 5 star reviews and 8% 4 star, demonstrating our high levels of service across our business.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period, as well as a business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
‘We are delighted that our consistently high level of customer service has been recognised in this way and we have been awarded the TripAdvisor Certificate of Excellence. We really value the reviews we receive from customers and use them as a learning tool to help maintain our high standards. We also ensure that feedback is passed onto our drivers, so they know when a customer has personally mentioned them. We would like to thank our wonderful customers, who continue to support us by leaving reviews, such achievements wouldn’t be possible without them,’ said Matthew Kirkby, Managing Director, Ecocabs.