Frequently Asked Questions

We do have a vehicle that can transport a wheelchair user as well as six passengers. This is to enable your whole party to travel together. Some of our drivers are trained in using this facility.

We may have child seats available for pre-booked journeys on request.

We have a large fleet of minibuses, people carriers and taxis from 4 to 16 seats so we are able to accommodate a vast range of transport needs.

We can arrange to have a driver at your disposal for the whole day if required. This would generally have to be pre-booked. For daily rates and individual bookings contact us for more information.

Certainly, if you have a large event planned, email us at hexham@ecocabs.com, and we will work with you to provide the most cost effective solution to your transport requirements.

If possible inform the office of your impending late arrival. We try and monitor plane arrival times to be at the airport promptly with minimal waiting time. This is not always possible with trains or ferries. We will be as flexible as possible to accommodate your late arrival.

Our drivers will wait for 10 minutes at the location agreed. After this waiting time there is a charge of 40p per minute.

The driver should be able to give you a handwritten receipt. If you need one subsequently contact the office on 01434600600.

If you have booked an Adventure Package you will receive a receipt in the form of an email.

A fee is chargeable if the taxi has been dispatched prior to cancellation. For Adventure Packages and larger vehicles please see the terms and conditions for more information.

Our drivers are all trustworthy DBS checked and will always hand in any left items to the office for safe keeping. If you think you have left something in one of our vehicles ring 01434 600600 and, if we have the item, arrangements can be made for it’s safe return to you.

All of our vehicles are white and have the Ecocabs logo printed on the side so it’s easy to find us.

Our team will give you an estimated time that the taxi will arrive at. Please note that the time given is the arrival time not the leave time and is an estimation.

We do take regular bookings for customers. Please call: 01434 600600 for further details, or email us hexham@ecocabs.com.

We do make accounts for our customers when requested, subject to approval. Please contact us on: 01434 600600 or email us for more information.

This is due to our ongoing commitment to be as environmentally responsible as possible. Clearly transport has a major impact on the environment around us and one of the major steps that we have taken is to ensure that every single vehicle that we run, operates on locally produced Bio Diesel. This fuel is produced largely from renewable sources including locally grown maize and produces less greenhouse gases.

In addition, when we need a new vehicle we look to purchase top quality second hand cars and buses as this results in us effectively recycling an entire vehicle rather than purchasing a brand new vehicle and using all of the raw materials and energy that this would require.

We recycle as much company waste as we can such as paper, plastic bottles and ink cartridges and we even look to recycle items such as empty water bottles that are often left in our vehicles by hikers and cyclists who we transport around the country.

Due to the location of many rural villages within the area we need to operate a standard charge for this type of journey. However, you will be notified of this upon booking.

Our fares are operated on three different tariffs:

1. The most frequently used is between the hours of 0700 to 2300
2. This is around 20% more and is between the hours of 2300 to 0700 and all day on Sundays
3. This is an increase of 40% and is used for all transportation on UK public holidays

Example:

1. Between 0700 and 2300 a taxi would cost £10.00
2. Between 2300 and 0700 the same journey would cost £12.00
3. On a bank holiday the same journey would cost £14.00

Our staff will provide you with a competitively priced quote no matter what length of journey you require. Please email requests to hexham@ecocabs.com

Our drivers are all uniformed and drive our cars with the distinctive Ecocabs logo. You can request a personalised Meet and Greet which will consist of the driver meeting you in the arrivals hall with a card displaying your name.

We have a wide range of vehicles for different party numbers ranging from one person to 16 people.

This is dependent on factors such as the time and day. Our office staff are knowledgeable on routes and times so you can call: 01434 600600 for an estimated journey time.

Yes, we do accept dogs. However, muddy or wet dogs may incur an extra charge.

Drivers don’t have the facility to take card payments. However, if you are pre-booking your journey our office can take payment over the telephone or through the website.

We provide a 24 hour a day, 7 days per week service. In order to cater for people having to travel at any time and to any destination.

Currently our biggest vehicle is our luxury 22 seater Mercedes mini coach.  This is available for general day out trips, weddings, party nights and walkers/cyclists trips.

The majority of our work is based in an area of approximately 30-40 miles around Hexham. However, we regularly travel to the four corners of the country including locations such as John O’Groats, Southampton, West Cumbria, Wales and the East coast of Yorkshire. Wherever people need transport to, we are happy to provide it. That is why working for Ecocabs can result in such an interesting and varied working life.

In the unlikely event of a problem, you can call us on: 01434 600600 and we will resolve the issue as soon as possible. If you provide a contact number we will let you know if a driver is running late.

Out of Hours

If your taxi hasn’t arrived out of hours, you can contact: 07899937744/ 07825940304.